Learn. Lead. Evolve.

The ELS Leadership Academy is a digital and in-person learning platform for leaders ready to develop authentic influence and lasting impact.

Programs Include:

• Authentic Leadership Foundations

• Emotional Intelligence for Service Leaders

• Team Performance Accelerator

• The 5A Framework Certification (Coming Soon)

Learning Approach
Each course blends practical tools, reflective exercises, and real-world application — ensuring transformation that lasts beyond the classroom.

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COURSE CATALOGUE & CORE MODULES: Signature Programs

Signature Programs for Lasting Impact

The ELS Academy delivers applied, outcome-driven leadership development that closes the gap between theory and frontline performance. Every program is grounded in the 5A Framework™, ensuring that leaders, teams, and organizations can operationalize authenticity, accountability, and service excellence at scale.

 

1️⃣ Authentic Leadership Foundations (The 5A Starting Point)

       Focus: Self-Awareness (A1) & Strategic Alignment (A2)

 

This foundational course is designed as the first step for leaders who want to connect their personal identity with organizational purpose. Participants learn to lead from authenticity while understanding the ripple effect of their behavior on culture and performance.

• Ideal Audience: New Managers, High-Potential Individuals, Emerging Leaders.

• Key Takeaways:

  • Master the Authenticity Audit™ for rigorous self-assessment.

  • Clarify personal values and link them to organizational mission.

  • Practice reflective decision-making for ethical and effective leadership.

  • Introduction to Leadership Identity Mapping™ and personal influence strategies.

• Duration: 4-week online module OR 1-day immersive in-person workshop.

• Applied Tools: Authenticity Audit™, Personal Mission Canvas™, Leadership Identity Map™

• Outcomes: Participants leave with a clear understanding of their authentic leadership baseline, foundational influence skills, and actionable alignment with their team and organization.

 

2️⃣ Emotional Intelligence for Service Leaders

       Focus: Authenticity (A4) & Team Cohesion

Emotional intelligence (EQ) is not optional—it is a core operational competency for leaders driving customer-facing excellence. This program equips leaders to navigate high-pressure situations, resolve conflict effectively, and convert empathy into measurable outcomes.

• Ideal Audience: Frontline Managers, CX Supervisors, Hospitality/Retail Leaders.

• Key Takeaways:

  • Apply the Courage Conversation Framework™ to handle difficult discussions.

  • Develop techniques for emotional regulation under pressure.

  • Identify and address team emotional fatigue proactively.

  • Convert empathy into measurable customer satisfaction (CSAT) improvement.

  • Strengthen resilience and interpersonal influence across teams.

• Duration: 6-week hybrid course with live coaching clinics and reflective assignments.

• Applied Tools: Courage Conversation Framework™, Emotional Resilience Tracker™, Empathy-to-Action Matrix™

• Outcomes: Leaders develop advanced interpersonal skills, manage stress and conflict effectively, and foster emotionally intelligent, high-performing teams.

 

3️⃣ Team Performance Accelerator

       Focus: Action (A3) & Accountability

Teams often struggle not from lack of effort, but from lack of clarity, structure, and alignment. The Team Performance Accelerator bridges this gap by creating repeatable operational rhythms and clear accountability structures.

• Ideal Audience: Intact Teams, Cross-Functional Project Leads, Department Heads.

• Key Takeaways:

  • Utilize the Authentic Action Planner™ to set measurable, aligned goals.

  • Design and implement Team Operating Agreements that enhance clarity and trust.

  • Identify and close the "Execution Gap" between strategy and results.

  • Facilitate high-efficiency, results-driven team meetings and debriefs.

  • Embed accountability as a supportive, not punitive, structure.

• Duration: 2-day intensive workshop + 90-day follow-up accountability system.

• Applied Tools: Authentic Action Planner™, Execution Gap Analysis™, Team Operating Agreement Template™, High-Impact Meeting Toolkit™

• Outcomes: Teams become self-organizing, aligned, and consistently high-performing, with measurable improvements in productivity and collaboration.

 

4️⃣ The 5A Framework Certification (CAL Credential)

       Focus: Mastery of All 5 Stages (A1–A5)

Coming Soon: The Certified Authentic Leader (CAL)

The 5A Framework Certification is the gold standard for professionals seeking to internalize and propagate the 5A principles. It combines deep theoretical understanding with applied leadership practice and organizational transformation.

• Ideal Audience: Senior Leaders, Internal Coaches, HR/L&D Professionals, ELS Partners.

• Key Takeaways:

  • Full mastery of the 5A Framework™: Awareness → Alignment → Action → Accountability → Ascension.

  • Competency in ELS proprietary tools: Audit, Planner, Matrix, and Legacy Design Map™.

  • Capability to design, implement, and measure cultural transformation initiatives.

  • Expertise in coaching, mentoring, and cascading leadership principles across the organization.

  • Leadership credibility as an internal ELS Certified Authentic Leader.

• Duration: Multi-month program combining online learning modules, mentorship sessions, practical application, and a Capstone Project.

• Applied Tools: 5A Framework™ Master Matrix, Legacy Leadership Blueprint™, Coaching & Mentorship Toolkit™, Organizational Transformation Scorecard™

• Outcomes: Participants achieve validated leadership mastery, can act as internal transformation agents, and are positioned to lead complex initiatives with authenticity and measurable impact.

 

5️⃣ Strategic Leadership Labs (Advanced Custom Programs)

       Focus: Legacy Leadership (A5) & Organizational Transformation

For senior executives and leadership teams, the Strategic Leadership Labs provide tailored interventions to embed authentic leadership and service culture at scale. Each lab is customized to the organization’s needs, combining workshops, simulations, and coaching labs.

• Ideal Audience: C-Suite Executives, Senior Leadership Teams, Organizational Architects.

• Key Takeaways:

  • Design cross-functional initiatives aligned with strategic priorities.

  • Build succession pipelines and leadership continuity plans.

  • Implement Culture Reinforcement Programs™ that sustain behavioral change.

  • Analyze organizational performance with Authentic Leadership Metrics™.

• Duration: Custom program (3–12 months depending on scope)

• Applied Tools: Culture Reinforcement Program™, Leadership Continuity Blueprint™, Transformation Tracker™

• Outcomes: Leaders achieve strategic clarity, sustainable culture change, and measurable business performance improvements across people, process, and service outcomes.

 

6️⃣ Continuous Learning & Micro-Credentials

        Focus: Reinforcement, Reflection & Application

ELS Academy also provides modular micro-credentials and refresher programs to reinforce leadership skills, maintain engagement, and support lifelong development.

• Formats: Micro-learning modules, live masterclasses, interactive peer forums.

• Examples:

  • Decision-Making Under Pressure

  • Influencing Without Authority

  • Service Recovery Mastery

  • Leading Hybrid Teams

• Outcomes: Keeps leaders and teams current, competent, and confident, ensuring that skills learned in signature programs are consistently applied on the job.

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