Customer Experience Turnaround Plans

Fix the Gaps. Rebuild Confidence. Deliver Consistency.

When your service delivery starts to slip, retraining isn’t enough. You need a strategic, people-first reset that gets your team back on track — fast.

At Excluzee Leadership Services, we design 90-day or 6-month turnaround plans that align leadership, engage teams, and drive behaviour change where it counts: on the floor.

This is more than a plan — it’s a culture shift you can measure.

🔸 Why It Works

Customer experience issues rarely come from just one source. Low morale, inconsistent tone, poor clarity, and reactive leadership all feed into service breakdowns.

That’s why our Turnaround Plans combine:

Strategic clarity
Practical tools
Consistent coaching
Behaviour tracking
To help your team reset tone, reclaim standards, and deliver with confidence.

🔹 What’s Included

✔ Performance Baseline – Culture, confidence, and CX quality benchmarked at the start
✔ Top 3 CX Priorities – Clear focus areas for fast, visible improvement
✔ Service Playbook – Communication scripts, shift rituals, service expectations
✔ Team Coaching & Leadership Support – Weekly or biweekly coaching built in
✔ Milestones & Progress Reviews – Check-ins to ensure impact and adjustment

🔹 Designed For

Retail, hospitality, and customer-facing service brands with visible culture or delivery gaps
Multi-site or fast-growth operations navigating change, high turnover, or leadership instability
Teams under pressure — with rising customer complaints, low energy, or inconsistent standards
Newly promoted managers who need structure, tools, and guidance fast

🔸 What You Can Expect

✅ Clearer team communication and tone
✅ Reset expectations and daily consistency
✅ Re-engaged leaders with coaching tools
✅ Lower customer friction and escalations
✅ Increased shift accountability and morale

🔹 This Isn’t Just a Plan.

It’s a Leadership Reset.

We don’t just “train and leave.” We walk with your team across the full transformation — from clarity to consistency.

You’ll come out with:

Stronger leaders
Sharper teams
A culture that sticks

🔸 Ready to Reset?

Let’s design a turnaround plan tailored to your world.

🔹 [Book a Discovery Call]
🔹 [Request a Custom Quote]
🔹 [Download the Turnaround Plan Info Pack]

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