Excluzee Leadership Signature Services

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Where Confidence, Culture, and Customer Experience Meet

At Excluzee Leadership Services, we equip frontline teams and service leaders with the tools, coaching, and structure they need to lead well — under pressure.

Whether you're turning around a struggling site, preparing new team leads, or strengthening customer experience across locations, our services are built to drive behavioural change and leadership clarity where it matters most: the frontline.

🔸 1. CX Leadership Audit

Diagnose the Gaps. Reset the Culture.

This isn’t just a survey — it’s a full culture health check.

We assess leadership tone, team confidence, communication habits, and service consistency across teams or sites. Our structured traffic light action plan gives you a clear picture of what’s working, what’s drifting, and what needs fixing fast.

What’s Included:

• On-site or virtual observations

• Pulse team interviews + anonymous feedback

• Confidence & culture scoring

• Traffic Light Debrief & Action Plan

• Leadership recommendations by level

Best for:
New leaders, high-turnover sites, inconsistent team energy, merger/restructure environments.

🔸 2. CX Turnaround Plan (90–180 Days)

Fix the Gaps. Lead the Reset.

When service quality drops, morale follows. This intensive 3–6 month plan is designed to rebuild structure, confidence, and service culture through hands-on coaching, leadership clarity, and daily rituals that stick.

What’s Included:

• Shift-start structure and team reset tools

• Leadership coaching for managers and team leads

• Clarity training (roles, tone, feedback, escalation)

• Pulse surveys and energy check-ins

• End-of-programme report & leadership scorecard

Best for:
Sites with high customer complaints, low energy, leadership inconsistency, or post-crisis recovery.

🔸 3. Leadership & Team Coaching

Lead the People. Build the Culture.

From newly promoted team leads to stretched senior managers, our coaching approach is direct, practical, and confidence-building. We don’t do fluff — we build presence, ownership, and trust.

What’s Included:

• 1:1 or small group coaching (6–12 sessions)

• Practical leadership tools (clarity, delegation, reset language)

• Emotional regulation and decision-making support

• Real-time coaching feedback and reflection

• Custom plans for high-potential talent

Best for:
New leaders, shift supervisors, team leads, and under-pressure middle managers.

🔸 4. Service Culture Workshops

Inspire, Engage, Shift the Standard.

Interactive, high-trust sessions that reset tone, mindset, and team behaviour. Designed to energise your people and embed the habits of great customer experience.

What’s Included:

• Half-day or full-day sessions (on-site or virtual)

• Behavioural culture activators

• Role-play, feedback framing, team rituals

• Clarity & ownership exercises

• Leader toolkits for post-workshop momentum

Best for:
All-staff events, new site launches, culture reboots, or cross-site team alignment.

🔸 5. Custom Programmes & Licensing (For Larger Teams & Partnerships)

Scale What Works. Empower from Within.

For multi-site organisations or regional operations teams, we offer custom-built leadership development programmes and licensed tools that embed the Excluzee CX framework across your teams.

Let’s build something that fits your world — and drives results at scale.

🔹 Our Process

1. Clarity Call – We listen, ask the right questions, and understand your current service leadership reality.

2. CX Snapshot or Audit – We assess key gaps and strengths.

3. Strategic Design – You receive a clear proposal with timelines and outcomes.

4. Delivery – Hands-on coaching, training, or diagnostics begins.

5. Impact Report – You get results. Not just activity.

🔹 Outcomes We Deliver

• Measurable uplift in leadership confidence

• Consistent team tone and energy

• Reduced complaints and customer escalations

• Ownership-driven, resilient team culture

• Clearer shift leadership and service standards

• Action plans that stick — not shelfware

🔹 Book a Discovery Call

Let’s find the right fit for your team, culture, and challenge.

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